Exchanges and returns for orders made through the DROPE online store are accepted within a period of 15 consecutive days (this period starts from the moment the carrier delivers the order to the customer or a third party, excluding the carrier, indicated by the customer). It is mandatory that the items be returned in the same condition as they were sent, with their respective tags, packaging, and, if applicable, original documents and accessories. If the product does not meet all these requirements or has been altered, washed, used, has odors, or is in any way damaged due to misuse, the exchange or return will be refused.
In the event that the customer wishes to return the item, they may choose a store credit voucher (valid for 2 years) to use in our online store or receive a refund for the amount, after the product(s) are received back, which will be processed within a maximum of 15 consecutive days, through the same payment method.
We do not accept exchanges or returns of individual items for a different model, as we only sell the complete set.
The shipping costs for returning or exchanging items are the responsibility of the customer, unless there are exceptions (order error or defective item). However, the subsequent shipping of the exchanged item will be covered by the brand.
DROPE is not responsible for the misuse of its items or improper washing. We recommend following the care instructions in the “Care and Maintenance” section.