Privacy Policy

Users are hereby informed that all personal data provided through the website DROPECLOTHING.COM (hereinafter referred to as "the Website") will be incorporated and processed in DROPE’s files for the following purposes: enabling the provision of services requested by the User, as well as keeping them informed, including through electronic means, about DROPE’s products and services. Likewise, DROPE may send Users information regarding the products and services of third-party entities.

Filling in all requested data through the Website is necessary to ensure an optimal provision of the services made available to the User. If all the data is not provided or if incorrect data is given, DROPE does not guarantee that the information and services provided will be properly delivered or meet the User’s needs.

The User may exercise their rights of access, correction, cancellation, and objection by sending an email to info@dropeclothing.com. In both cases, the interested User must attach a copy of their identification document, passport, or any other valid document that can verify their identity.

The User is fully aware that by publishing or authorizing the publication of an article, comment, or opinion on the Website, they are allowing third parties to access their personal data and even that of others. In this regard, DROPE is not responsible for any possible consequences or damages that the User or a third party may suffer as a result of their free decision to share personal data.

Before providing personal data of third parties on the Website, the User must obtain their prior and express consent and is obliged to inform them of the terms contained in this Privacy Policy. The User is required to keep DROPE free from any possible claims, fines, or penalties that may arise as a consequence of the User’s failure to comply with the duty described in this paragraph.

DROPE may, through its own means or through a third party contracted to provide measurement services, use cookies when the User browses the Website. Cookies are files sent to the browser via a web server to record the User’s activities during their browsing session.

The cookies used on the Website are only associated with an anonymous User and their computer, meaning they do not provide personal data by themselves. By using cookies, the server hosting the Website can recognize the User’s web browser, making navigation easier. For example, it allows previously registered Users to access reserved areas, services, promotions, or contests without having to log in again on each visit.

Cookies are also used to measure audience metrics, traffic parameters, and monitor engagement and visitor numbers. The User has the option to configure their browser to receive alerts about incoming cookies and to prevent their installation. Please refer to your browser’s instructions and manuals for further details.

Using the Website does not require the User to enable cookies, but in some cases, it may be necessary to log in for certain services that require prior registration or authentication.

These General Terms of Use and Commitment (hereinafter referred to as "General Terms") determine, together with the privacy policy, the access and use of the DROPECLOTHING.COM website and its subdomains (hereinafter referred to as "the Site") by the user, as well as the products and services contracted through it.

By accepting these General Terms, the User declares:

• That they have read, understood, and comprehended the content of this document;
• That they are of legal age and have sufficient capacity to enter into a contract;
• That they assume all obligations set forth herein.

The use of the Site grants the status of User (hereinafter referred to as "the User") and implies the acceptance of all the terms included in these General Terms.

The User must carefully read these General Terms each time they access the Site, as they and their conditions may be subject to modifications.

The owner of the Site reserves the right to make, at any time and without prior notice, any modifications or updates to its content and services; these General Terms; and, in general, all elements that make up the design and configuration of the Site.

The owner of the Site is not responsible for any health issues the User may suffer due to the incorrect or improper use of the products sold on the Site.

The general information of the Site is provided below:

Owner: DROPE CLOTHING, LDA.

Email:info@dropeclothing.com

Access to the Site is free, except for connection costs through the telecommunications network, provided by the service provider contracted by the User.

In general, accessing the Site’s services and content does not require User Registration. However, the User may choose to register in advance to access the Site more conveniently.

The data entered by the User must always be accurate, up-to-date, and truthful. The registered User is solely responsible for the security of their password and, consequently, assumes any damages or losses resulting from its misuse, disclosure, or loss. In this regard, access to restricted areas and/or the use of services and content under a registered User’s password will be considered as performed by that User, who will be held accountable for such access and use.

The User is required to use the Site, all its content, and services in accordance with the law, morality, public order, and these General Conditions. The User is also obliged to make proper use of the Site’s services and/or content, refraining from engaging in illegal activities or actions that infringe upon the rights of third parties and/or violate regulations on intellectual and industrial property, or any other applicable legal norms.

The User must not transmit, introduce, distribute, or make available to third parties any material or information (data, content, messages, designs, sound and image files, photographs, software, etc.) that contradicts the law, morality, public order, or these General Conditions. Specifically, and without limitation, the User agrees to:

1. Not introduce or distribute content or propaganda of a racist, xenophobic, pornographic nature, or content that promotes terrorism or violates human rights.
2. Not introduce or distribute data programs (viruses or harmful software) that may damage the computer systems of the access provider, its suppliers, or third-party Internet users.
3. Not distribute, transmit, or make available to third parties any information, element, or content that violates fundamental rights and public freedoms recognized in the constitution and international treaties.
4. Not distribute, transmit, or make available to third parties any information, element, or content that constitutes illegal or unfair advertising.
5. Not send unsolicited or unauthorized advertisements, promotional material, spam, chain emails, pyramid schemes, or any other form of solicitation, except in areas (such as commercial spaces) specifically designed for such purposes.
6. Not introduce or distribute false, ambiguous, or inaccurate information that could mislead recipients.
7. Not impersonate other Users by using their registration passwords for different services and/or content on the Site.
8. Not distribute, transmit, or make available to third parties any information, element, or content that violates intellectual and industrial property rights, patents, trademarks, or copyrights belonging to the Site’s owners or third parties.
9. Not distribute, transmit, or make available to third parties any information, element, or content that violates communication confidentiality and data protection laws.
10. The User agrees to indemnify and hold DROPE harmless against any claims, fines, penalties, or sanctions it may be required to bear due to the User’s failure to comply with any of the usage regulations mentioned above. DROPE also reserves the right to seek compensation for any damages or losses incurred.

The User’s access to the Site does not imply an obligation on the part of DROPE to monitor for the absence of viruses or any other harmful computer elements. In any case, it is the User’s responsibility to have the appropriate tools for detecting and disinfecting harmful software programs.

DROPE is not responsible for any damage caused to Users' software and computer equipment, as well as that of third parties, during the use of the services offered on the Site.

DROPE is not liable for any type of damage or loss suffered by the User due to failures or disconnections in telecommunications networks that result in the suspension, cancellation, or interruption of the Site’s service, either during its provision or beforehand.

The service provided by the Site includes links, lists, and even search tools that allow the User to access other websites and internet portals (hereinafter referred to as “Linked Sites”). In these cases, DROPE will only be responsible for the content and services provided on the Linked Sites, to the extent that it is aware of the illegality and has not deactivated the link with due diligence. If the User considers that there is a Linked Site with illegal or inappropriate content, they may report it to DROPE, without any obligation on DROPE's part to remove the corresponding link.

Under no circumstances should the existence of Linked Sites imply agreements with the responsible parties or owners of these sites, nor the recommendation, promotion, or identification of DROPE with the displays, content, or services provided.

DROPE is unaware of the content and services of Linked Sites, and therefore, it is not responsible for any damages caused by the illegality, quality, outdatedness, unavailability, error, or uselessness of the content and/or services of the Linked Sites, nor for any other damage not directly attributable to DROPE.

If the User can access or is redirected to Linked Sites that allow the contracting of services and/or products, the User acknowledges and agrees that DROPE acts solely as an intermediary in facilitating such access. As such, DROPE will not be responsible, either directly or indirectly, for damages or losses of any kind arising from the free use and/or contracting of such third-party services and products, as well as the lack of legality, reliability, utility, truthfulness, accuracy, integrity, and timeliness of such services or products.

Restrictively, and in no case limiting, DROPE will not be responsible for any damages or losses arising from the incorrect fulfillment or breach of contractual commitments made through third parties; unfair competition or illegal advertising; the misalignment and disappointment of expectations created by such third-party services and products, as well as any imperfections or defects that may be found in them.

All the contents of the Site, including but not limited to texts, photographs, graphics, images, icons, technology, software, links, and other audiovisual or sound content, as well as its graphic design and source code, are the intellectual property of DROPE or third parties, and the User does not acquire any rights of exploitation over them, as recognized by the applicable intellectual property regulations.

The brands, trade names, or logos are the property of DROPE or third parties, and access to the Site does not imply any rights being granted over them.

By accepting these General Terms and Conditions, the User grants DROPE, free of charge and exclusively, all rights to exploit the articles, comments, and opinions (hereinafter referred to as "the Contents") published by the User, or those the User authorizes to be published on the Site.

The User, who affirms having all intellectual property rights over the aforementioned articles, comments, and opinions, is obligated to assume any claims or responsibilities, including indemnifications for damages and losses, that a third party may assert against DROPE, for considering their rights infringed due to any action arising from the obligations the User undertakes, directly or indirectly, with these General Terms and Conditions.

Similarly, the User is obligated to keep DROPE indemnified against any damage that they or a third party may suffer as a result of formalizing the assignment of rights regulated in this clause.

We kindly ask that if you find any type of error, you report it so that we can proceed with the correction as quickly as possible, for the benefit of all Users. Similarly, we recommend that when purchasing any product on this page, you confirm that the product name is the one you wish to purchase. All product orders are subject to availability.

The procedure to purchase products through the Online Store of the Site is as follows:

1. Start the process by selecting the product you wish to buy, then select the size/color/quantity you want, and click on the “Add to Cart” button located below each product.
2. In the cart, the User must click on “Next” or “Checkout” after confirming the products in the cart.
3. In the next step, the User will need to create their account or simply log in to enter their address to ensure correct delivery of the order. Afterward, click on the “Place Order” button.
4. If you have a discount or gift coupon, the User should enter it in the cart at the designated space for the coupon (“Coupons”). If the coupon is not entered in the space mentioned above and the order is placed without the discount, the User will not be able to claim the discount after the order is confirmed.
5. In the "Shipping" section, the User will see the name of the courier company that will deliver the order within the expected timeframe, along with the cost of this service, which will be added to the total order price. Click “Continue”.
6. Choose one of the available payment methods.
7. Finally, click the “Pay securely” button. The User will receive confirmation of their order acceptance through an on-screen message and an email sent to the previously provided email address.

All prices published on the Site, unless expressly stated otherwise, include the applicable VAT. The User must pay for their purchases via bank transfer, PayPal, credit card, or VISA, VISAElectron, Maestro, Mastercard, Payment Services, or Cash on Delivery, if available.

To proceed with payment via bank transfer, the User must make a transfer using the details provided in the order confirmation email. This will include the account number to which the transfer should be made, the amount, and the reference that should be included to expedite the process of finalizing the order. The order will be processed once the full amount is received. The delivery time communicated to the customer will start counting from the full amount being received in the account. The order made via bank transfer is valid for 48 hours. Any payment made after this period may be subject to changes in product availability or additional costs.

The products purchased by the User will be shipped via CTT, Nacex, or DHL. Shipping costs will be borne by the customer if this is informed before completing the order; otherwise, they will be covered by DROPE.

The delivery of orders will be made to the delivery address freely designated by the User in the order form. DROPE will not assume any responsibility when the product delivery is not completed due to inaccuracies or falsehoods in the data provided by the User, or if the delivery cannot be made for reasons unrelated to CTT/Nacex/DHL, such as the absence of the recipient. The order processing may take up to 48 working hours. The order will be delivered as soon as possible and, in any case, will always be delivered within ten (10) working days from the date of order confirmation.

Exchanges are allowed as long as they are requested within 15 days from the shipping date. However, the product must show no signs of use and must be returned in its original packaging. Products with usage beyond simple trial will not be eligible for exchange or return. After receiving the defective item, DROPE reserves the right to deny the exchange if the item does not meet the requirements of this policy. Exchanges will be processed within 3 to 5 working days after receiving the returned item. Return shipping costs are borne by the customer, while the cost of shipping the new product will be covered by DROPE.

In the event that the product cannot be exchanged, the User will have the option to choose another product with similar characteristics or, as a last resort, receive a refund for its value.

Shipments to Europe have a delivery time of 3 to 8 business days. Shipments to the rest of the world are delivered within 3 to 10 business days.

The product prices may be displayed in various currencies, but all orders will be transacted in Euros by your bank after the purchase is completed.

For purchases made in a currency other than Euros, the amount shown during checkout is only an estimate of the final value based on the updated exchange rates for Euros and excludes any taxes, customs duties, fees, or charges that may be imposed.

If any of the clauses included in these General Terms and Conditions were declared, in whole or in part, null or ineffective, such annulment or inefficiency would only affect the respective provision or the part of it that is null or ineffective, with the remaining provisions of these General Terms and Conditions remaining valid, and the provision, in whole or in part, would be considered as not included.

These General Terms and Conditions will be governed and interpreted in accordance with the laws of Portugal.